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CUSTOMER EXPERIENCE

In modern commerce, the most important factor driving buying decisions is not price. It’s customer experience (CX). This general trend shapes retail design and provides opportunities all along the value chain.

Olon’s vision: With a mindset focused on quality, new products and operational excellence, new CEO sees bright future

Olon Industries, based in Georgetown, Ontario, is a leading single-source manufacturer of furniture and cabinet components and custom solutions. Earlier this year, Olon appointed Gregory J. Stoner as president and CEO. Stoner previously worked as president and CEO of Metrie, a manufacturer and distributor of molding and millwork products across the U.S. and Canada. Before that, Stoner served as president of MasterBrand Cabinets, as well as in positions at General Electric and Newell-Rubbermaid

Unity Through Diversification: ILCAM creates strategic internal supply chain to become one of world’s leading door makers

Even if you haven’t heard of ILCAM, you’ve likely seen its products. ILCAM is the biggest supplier of wrapped five-piece doors to North America and the leading manufacturer of furniture frontals in the world, said Andrea Malisan, marketing and account manager.  

Riding the wave: Onshoring, versatility, TFL growth help generate surge at Stevens Industries

Stevens Industries has done an impressive job of building its business since it started as a small wood shop in Teutopolis, Illinois, in the 1950s.From humble beginnings as a residential cabinet supplier, Stevens has grown to become the largest manufacturer of commercial casework and architectural millwork in the United States.

Inspiration? Walmart finally getting it right online

Walmart finally woke up and smelled the coffee. Furniture cannot be sold online like paper towels or Fancy Feast cat food. Walmart’s new senior vice president of e-commerce home division, Anthony Soohoo, admits that furnishings and décor are inspired purchases.

The Art and Science of Custom Component Matching

Interior design inspiration and cabinet trends have a way of traveling west. This has certainly been the trajectory for 5-piece cabinet doors using engineered materials. Spotted in Europe in the late 1990s, 5-piece doors have gained heavily in popularity over the past few years in the North American market. Scour both the social sphere and other media, and you will see a dominance of shaker style cabinets in kitchens, bathrooms and home organization spaces.

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