More than just smoke

Yes, we all know that retail isn’t what it used to be, but brick-and-mortar stores still play a valuable role in helping consumers see, touch and try on products before they make purchasing decisions. This issue of Surface & Panel features prime examples of retailers and physical stores that continue to succeed by attracting shoppers.

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Captive audience helps, but travel retailers still go the extra mile

While much of today’s retail world scrambles to attract walk-in customers in the face of online competition, stores based in airports and other travel hubs have a built-in advantage.

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Retail evolving

As the retail landscape adapts to changing consumer needs, brands are changing their brick-and-mortar strategy to reach a new equilibrium. The foundation of this process is understanding and accounting for Gen Z shopping habits, a generation that currently comprises 40% of the population and is beginning to have purchasing power.

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CUSTOMER EXPERIENCE

In modern commerce, the most important factor driving buying decisions is not price. It’s customer experience (CX). This general trend shapes retail design and provides opportunities all along the value chain.

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Fortune is ally to the brave

You never know what’s going to happen next in America’s trade dispute with China. It’s like a game of chicken. Who knows which country will be first to blink? Nobody likes to see so much disruption and uncertainty, but one thing is true: All of us are affected.

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High end Laminates are among materials that set elegant San Francisco cannabis shops apart

In many ways, cannabis dispensaries are like other retail stores. They are designed to make customers feel welcome and allow them to explore the shops intuitively, experience the brands and have positive experiences overall.

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Olon’s vision: With a mindset focused on quality, new products and operational excellence, new CEO sees bright future

Olon Industries, based in Georgetown, Ontario, is a leading single-source manufacturer of furniture and cabinet components and custom solutions. Earlier this year, Olon appointed Gregory J. Stoner as president and CEO. Stoner previously worked as president and CEO of Metrie, a manufacturer and distributor of molding and millwork products across the U.S. and Canada. Before that, Stoner served as president of MasterBrand Cabinets, as well as in positions at General Electric and Newell-Rubbermaid

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Famous for Franchise Fixtures

Google “franchise retail fixtures,” and the first website listing that displays is for F.C. Dadson. The Greenville Wis-based company’s top Google ranking is a reflection of the thousands of franchise stores, salons, restaurants and clinics that the fixture manufacturer has helped open during its 44-year history.

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