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I’m not a dreamer. Growing up in a stark reality didn’t seem to leave time for dreaming. As I grew older, I was relentless in my pursuit of goals, and it served me well. But today seems different. At times it feels as though we are at war. With each other, with ourselves, and with an enemy who doesn’t seem to have a name. We look past the gifts in our lives and focus instead on what we imagine divides us and each time, we get more angry… 

THE COVID-19 CRISIS has caused so much disruption and uncertainty for everyone in all aspects of work and life. When talking to customers, it can be hard to know how to strike the right balance between acknowledging the crisis and focusing on business.

Yes, we all know that retail isn’t what it used to be, but brick-and-mortar stores still play a valuable role in helping consumers see, touch and try on products before they make purchasing decisions. This issue of Surface & Panel features prime examples of retailers and physical stores that continue to succeed by attracting shoppers.